White Cap Jobs

Job Information

White Cap Training Specialist in Orlando, Florida

Company Overview

White Cap Supply Holdings, LLC ("White Cap") serves as a one-stop shop providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, residential and infrastructure end markets.

White Cap operates nearly 400 branches across the U.S. and Canada with approximately 7,000 employees, and offers nearly 450,000 SKUs to approximately 150,000 customers. White Cap includes the Brafasco and NCA brands in Canada and multiple brands that fall under Construction Supply Group.

White Cap was previously known as HD Supply Construction & Industrial and became an independent company in October 2020.

Job Description & Qualifications

Job Summary

Responsible for conducting research, design, development, and delivery of training courses, job aids and reference manuals to meet the developmental objectives of targeted audiences.

Major Tasks, Responsibilities, and Key Accountabilities

Delivers classroom training materials in a professional manner. Facilitates all individual and group training sessions.

Researches training curricula to support current training platforms designed to support program goals and objectives.

Conducts pre- and post-training session analysis to determine overall effectiveness of session.

Tracks, assesses, evaluates and measures effectiveness of all training delivered.

Monitors team feedback to ensure incorporation of feedback into training programs to maximize ROI.

Conducts, organizes and supports new hire orientation and foundational training courses.

Nature and Scope

Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.

Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.

May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Typically requires overnight travel 20% to 50% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications & Job Specific Details


  • Will be the Account Services Training Subject Matter Expert (SME) with responsibilities to train and support business unit SMEs.

  • Will develop training material and conduct initial training for new hires and refresher training for current staff on account services procedures and software.

  • Will develop and convey quality improvement actions derived from team-member performance metrics and trends.

  • Will have a cross-functional partnership with the White Cap corporate learning team.


  • Experience scheduling and conducting training with up to 40 participants online using Zoom or Teams

  • Experience setting up large meetings with Outlook’s Calendar

  • Experience with GETPAID and Oracle

  • Strong PowerPoint skills

  • Comfortable speaking to an audience of trainees

  • Training and development experience is a plus



Job Locations US-FL-Orlando

Posted Date 2 weeks ago (11/19/2021 3:56 PM)

Job ID 2021-47900

Business Unit Construction Industrial WC

Functional Area Learning/Training

Remote Position? No

Position Type Full-Time

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.