White Cap Fabrication Order Associate in Goodyear, Arizona
Previously known as HD Supply - Construction & Industrial and now know as White Cap Supply Holdings, LLC ("White Cap"), White Cap is made up of four distinct businesses called White Cap, Contractors' Warehouse, Brafasco, and most recently Construction Supply Group.
White Cap has over 400 locations across 46 US States and 8 Canadian Provinces. Approximately 7,400 associates provide support for more than 230,000 customers.
In addition to value-add services, White Cap offers a portfolio of 400,000 SKUs that include concrete accessories and chemicals, engineered materials and fastening systems, steel products, tools and equipment, building envelope, safety and consumables, and wood products.
Job Description & Qualifications
Responsible for beginning, mediating, and completing the Fabrications order process.
Major Tasks, Responsibilities, and Key Accountabilities
Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.
Processes the concessions portion of team's returns and serves as second tier support for escalated returns to ensure final resolution.
Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing
Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).
Provides support for strategic projects.
Serves as point of contact for departmental escalation email group.
Assists with system testing for departmental product updates.
Performs other duties as assigned.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Preferred Qualifications & Job Specific Details
6-12 months of maintenance, repair, and /or operations industry experience.
Experience in a customer service or call center environment.
Associate's degree preferred.
Job Locations US-AZ-Goodyear
Posted Date 2 weeks ago (2/22/2021 8:19 AM)
Job ID 2021-41777
Business Unit Construction Industrial WC
Functional Area Warehouse
Remote Position? No
Position Type Full-Time
White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.