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Job Information

White Cap Customer Service Associate in Atlanta, Georgia

Job Description & Qualifications

Job Summary

Provide customer service by responding to inquires regarding product selection, services and issues.

Major Tasks, Responsibilities and Key Accountabilities

  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.

  • Performs necessary follow-up to ensure customer service expectations are met.

  • Researches and suggests alternative products to customer.

  • Uses computerized system for tracking, information gathering, and/or troubleshooting.

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

  • None.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • Industry product knowledge.

  • Ability to multitask

  • Time management skills

  • Ability to be a team player

  • Inboud/Outbound phone skills

PRID

PRID177

Job Locations US-GA-Atlanta

Posted Date 4 days ago (5/4/2021 11:07 AM)

Job ID 2021-43129

Business Unit Construction Industrial WC

Functional Area Customer Service

Remote Position? No

Position Type Full-Time

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

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